Support

StarSupport

 

Why use Star Controls Support for your SCADA System?

Star Support

To increase its availability and extend the Life Cycle of the SCADA system, the system must constantly be maintained, optimized, and enhanced.

Star Controls offers a large portfolio of Support and Maintenance to fit the needs of your SCADA System. From remote sites, through communications and networks, all the way to the Control/Data Centers. Our skills and experience guarantee a holistic and detailed understanding of your operations and the SCADA system.

Support services can be scheduled or unscheduled to address an immediate need. Urgent Support is available, including during non-office hours, to address faults that impact critical operations.

Star Controls also offers proactive maintenance, where we continuously monitor the performance of the system and detect degradation in performance before it interrupts operations.

 

StarAssured

Star Controls offers StarAssured, a suite of support and maintenance services.

Recognizing that each customer is unique, the StarAssured meets different needs and budget and can be tailored to specific needs.

 

StarAssured includes:

  • Pre-Packaged (i.e., bundle) and Tailored Plans
  • Annual or On-Demand
  • Remote and Onsite
  • Proactive Maintenance – Remote
  • Optimization
  • Knowledge transfer

 

Services:

  • Remote Support – Scheduled and Unscheduled
  • Onsite Support – Scheduled and Unscheduled
  • All onsite services are coordinated with Star Controls, and in most cases will require Support Contract in place
  • Onsite Educational and Optimization – Scheduled
  • Monthly Remote Monitoring and Report

 

Annual Support Contract

The Annual Support Contract provides customer peace of mind and allows Star Controls to plan the required engineering resources. The contract can be based on a Pre-Packaged or tailored around the specific needs.

Star Controls strongly recommend customers sign up for the annual support plan. Naturally, customers that are under an annual support contract will benefit from faster response time.

 

Our Pre-Packaged Annual Plans

Annual Support PlansContact one of our highly-trained SCADA support representatives today for more information.

Resources

 

We hope that this page serves as a repository for all brochures, technical documents, etc. If you can’t find a particular document that you’re looking for, please contact us.

✉️ Notes items that you must request access. Please contact us to request access. 

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